How quickly do you reply to an enquiry?
We read every email ourselves, so replies usually land within one working day, and often the same evening. If you write on a Sunday or during a festival week, allow an extra day. A phone call gets a faster answer for simple questions like availability or a rough price band, but anything involving scope is better sent in writing.
Will you sign an NDA before we discuss the project?
Yes. Send your own NDA and we will read it, sign it, and return it, usually within a day. If you do not have one, tell us and we will keep the details confidential anyway. We never publish client work, screenshots, or names without written permission, and we do not reuse your content or data on any other project.
Do you work fully remote, or do you need to meet in person?
We work fully remote. Everything runs over email, phone, WhatsApp, and video calls, with written notes after each conversation so nothing depends on memory. That is how we serve clients in the USA, UK, Canada, Australia, the UAE, Singapore, Europe and India without adding travel cost to your quote. We do not maintain offices, and we never claim a local presence we do not have.
Can we start with something small before committing to a big build?
That is usually the sensible route. A static website from ₹10,000 (US$150) or a small automation lets you see how we write, how we communicate, and how we handle revisions. If it goes well, the same code and hosting can grow into a larger site or app. Nothing about a small first project locks you into a bigger one later.
Who owns the website, code, and accounts when the work is done?
You do. Domain, hosting, repository, analytics, and any third-party accounts are registered in your name or handed over to you at launch. We do not hold your domain hostage, and we do not charge a release fee. If you ever move to another developer, everything they need is already in your accounts, documented and accessible.
What information should I have ready before contacting you?
A one-line description of what the site or tool should do, a rough page or feature list, your target launch month, and a budget band you are comfortable with. Your existing website URL helps a lot if you have one. None of this needs polish. A messy list in an email is far more useful than waiting until you have a perfect brief.
Do you charge for the first conversation or the estimate?
No. The discovery call, the written scope note, and the itemised estimate are free. We only invoice once you approve the scope and the project starts. If our estimate does not suit your budget, you are welcome to keep the scope note and take it elsewhere. We would rather be honest early than pad a number to win work.
What is included after the site goes live?
Two months of maintenance come free with every hosted project: content updates, bug fixes, security patches, backups, and uptime and speed checks. After that, ongoing maintenance starts from ₹8,000 (US$120) per month. Monthly SEO, if you want it, starts from ₹10,000 (US$150) per month and is quoted separately so you can stop or continue as you like.
I am in the USA, UK, Canada or Australia. When can we talk?
We work from India (IST) and schedule calls inside your business hours: US Eastern mornings, the UK and European business day from late morning, and Australian afternoons. The UAE and Singapore overlap with most of our working day. Between calls you get written updates and a shared staging link, so work keeps moving while you sleep.
How do international clients pay?
International projects are quoted and invoiced in USD, or your local currency on request, and paid by bank wire, Wise or PayPal. Clients in India pay in INR by UPI or bank transfer. Payment is split into milestones, and nothing is invoiced until you approve the written scope.